The Control Room Operator is required to support day-to-day operations with administrative aspects of the business as well as being responsible for dispatching assets, and operational monitoring. The Control Room Operator is responsible for management and upkeep of the operational software systems, assignment instructions and related communications to frontline teams, as well as liaising with clients to maintain current operational information and reporting. The Control Room Operator will ensure compliance with integrated management system process and procedures as well as industry standard requirements. The Control Room Operator will be professional, well organised, able to prioritise, communicate effectively, work efficiently under pressure and have the flexibility to balance a broad range of skills.

• Using a range of software including email, Microsoft Office applications and operational platforms to drive up-to-date information for frontline officers.
• Responding to and facilitating client and operational team enquiries.
• Supporting portfolio resource management for respective departments ensuring shift coverage in relation to short notice absence.
• Actioning calls from Alarm Receiving Centres (ARC) recording details and dispatching assets to respond.
• Making calls to operational officers for; Lateness, Sickness, Missed check calls, Welfare checks.
• Reviewing operational reporting for content, accuracy and completeness.
• Approving and sending reports to customers.
• Actively review operational documentation to maintain current operational information.
• Managing and maintaining online and paper filing systems relating to client information.
• Supporting the Integrated Management System to ensure compliance with industry standards.
• Data entry.
• Working independently and as part of a team.
• General support as require