Are you ready to deliver exceptional customer service while ensuring the smooth operation of a prestigious residential development? We are seeking a dedicated Night Duty Manager to lead the way in maintaining our high standards and creating a welcoming environment for all residents.

• Location: Birmingham, B4
• Salary: £33,000
• Hours: 4 on 4 off, 7pm-7am

WHAT YOU’LL BRING

We’re looking for a personable and proactive individual with:

EXPERIENCE:

• Proven experience managing prestigious residential developments or a background in hospitality or the armed forces.
• A track record of leading teams, managing contractors, and delivering planned maintenance.
• Familiarity with health and safety protocols, ideally with a qualification such as IOSH or NEBOSH (or a willingness to obtain one).

SKILLS:

• Strong time management and prioritisation abilities.
• Excellent communication and interpersonal skills, with the ability to build positive relationships.
• A good level of IT competency, particularly with Microsoft Office (Excel, Word, Outlook).

REQUIREMENTS:

• The legal right to work in the UK.

THE ROLE

As Night Duty Manager, you will play a pivotal role in ensuring the smooth operation and pristine presentation of the development. Your main responsibilities will include:

• Customer Experience: Acting as the first point of contact for residents, providing a warm welcome and efficient resolution of maintenance issues, complaints, and emergencies.
• Property Management: Conducting regular inspections of communal areas, coordinating maintenance schedules, and ensuring compliance with health and safety regulations.
• Operational Excellence: Overseeing contractors, facilitating move-ins and move-outs, managing deliveries, and maintaining key-holder records.
• Community Engagement: Creating a positive, proactive atmosphere where residents feel supported, informed, and at home.

WHAT YOU’LL DO

• Perform daily site inspections to ensure all communal areas are clean, safe, and in excellent condition.
• Oversee and manage contractors, ensuring planned and reactive maintenance tasks are completed efficiently.
• Lead and mentor on-site staff, providing clear guidance and support to maintain a high-performing team.
• Manage parcel deliveries, resident access, and parking arrangements.
• Maintain health and safety compliance across the development, including system testing and risk assessments.
• Assist the Estate Manager in budgeting, contract preparation, and retendering annual contracts.
• Contractor management on site.