DUTY MANAGER - NIGHTS

As part of the management team at The Oxwich Bay Hotel the role is to ensure the safety and well-being of all guests and team. The business needs to be ready to open at 7.30am every day.
Schedule: 10:30pm till 7:30am
Must drive as limited public transport.
No onsite staff accommodation

QUALIFICATIONS

• Proven supervisory experience in a hotel or hospitality setting
• Strong background in guest services and human resources
• Exceptional leadership skills with a focus on team management
• Multilingual or bilingual abilities are a plus
• Comprehensive knowledge of hospitality operations and standards
• Ability to work flexible hours, including nights and weekends
  Job Type: Part-time
  Pay: £16.50 per hour

Benefits:

• On-site parking

Ability to commute/relocate:

• Swansea SA3 1LS: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

• Ensure that customer service is at the heart of everything that you do.
• Co-ordinate the entire night operation around the guests needs.
• Ensure that policies and procedures are adhered to at all times.
• Answer any Telephone calls and resolve enquires.
• Ensure that thorough walks of the property are conducted every 3 hours and any issues or disturbances are logged and dealt with in a professional manner.
• Ensure thorough business handovers take place and are documented using specified form.
• Deal with any complaints that arise in a polite and professional manner always finding an appropriate resolution.
• To ensure all areas of the business are securely locked at the appropriate time.
• To ensure all areas of the business are opened at the appropriate time.
• Collaborate with Weddings Co-ordinator to ensure efficient running of Wedding/Event.
• To set up breakfast buffet and tables as the standard identified.