Night Duty Manager at Serco North America

Sheriffhales, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

13.57

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facility Management, Supervisory, Health and Safety, Customer Care, Communication, Emergency Response, Problem Solving, IT Skills, Team Leadership, Operational Support, Security Checks, Training, Performance Monitoring

Industry

IT Services and IT Consulting

Description

Night Duty Manager Location: Lilleshall National Sports Centre, Near Newport, Shropshire, TF10 9AT Salary: £13.57 per hour, plus excellent benefits Schedule: Casual Contract working hours between 8pm and 8am, Monday - Sunday. Here at Lilleshall Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Casual Night Duty Manager to join our centre. Ready to impact a better future? As a Night Duty Manager in our Leisure team, you’ll make sure our facilities operate safely, smoothly and confidently throughout the night. Your work will help us provide a welcoming, safe and positive environment for our local community. You’ll play a key role in maintaining a high‑quality experience for all visitors during non‑daytime hours — managing activity delivery, supporting colleagues, ensuring standards are met, and responding effectively to any issues that arise. Your work will help create a space where communities feel supported, safe and able to thrive. What you’ll do as a Night Duty Manager You’ll be entrusted to: Oversee the facility outside of daytime opening hours, ensuring safety and customer satisfaction remain the priority. Lead and support the operational team to deliver high‑quality service throughout the night. Open and close the facility and carry out security, safety and site‑wide checks in line with Serco Management System procedures. Respond to accidents, incidents and emergencies, taking appropriate control and action. Provide colleagues with information, instruction, induction and training so they can perform their roles safely and effectively. Maintain performance monitoring systems and take action to meet required standards. Does this sound like you? You’ll be a great fit for this role if you have: Experience in facility management, ideally at supervisory level, plus knowledge of Health and Safety at Work legislation. Experience of working in a similar operational or leisure environment. Strong communication and customer care skills, with the ability to stay calm during emergencies. Confident IT skills and the ability to solve problems quickly and effectively. A First Aid at Work certificate (or willingness to obtain one). Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. What we offer: Free gym access / facilities Discounted food in café Let’s impact a better future, together. Apply today. #leisurejobs Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy all relevant positions will be subject to an enhanced disclosure. NCLT adhere to the recruitment of ex-offenders policy, a copy of which can be made available on request A copy of the Access NI code of practice is also available upon request. *Google Chrome is the preferred browser to access Serco careers website*

Responsibilities

The Night Duty Manager will oversee facility operations outside of daytime hours, prioritizing safety and customer satisfaction while leading and supporting the operational team. Key duties include opening/closing the facility, conducting security and safety checks, and responding effectively to all accidents, incidents, and emergencies.