Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and guest focused Night Front Desk Agent to join our incredible Reception team at Pan Pacific London.
You show confidence, empathy and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests.
If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

As a Night Front Desk Agent in Reception, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Night Front Desk Agent will include but not be limited to:

• Check in the arriving guests and check out the departing guests according to our standards.
• Upon check-in, register the guest and assign rooms. Accommodate any special requests whenever possible.
• Use suggestive selling techniques to sell rooms and promote other services within the hotel.
• Handle reservations and cancellations, updating the system as necessary.
• Address and resolve guest complaints and concerns with professionalism and empathy.

• Check in the arriving guests and check out the departing guests according to our standards.
• Upon check-in, register the guest and assign rooms. Accommodate any special requests whenever possible.
• Use suggestive selling techniques to sell rooms and promote other services within the hotel.
• Handle reservations and cancellations, updating the system as necessary.
• Address and resolve guest complaints and concerns with professionalism and empathy