Night Guest Experience Supervisor

at  Eclipse Hotels Group

Job Ref: EHG2890
Branch: Holiday Inn Express Cardiff Airport
Location: Holiday Inn Express Cardiff Airport, Barry
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 1100pm to 0700am
Hours per week: 40
Posted date: 23/10/2024
Closing date: 25/11/2024
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for an experienced Night Guest Service Supervisor at our Holiday Inn Express hotel in Cardiff. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Night Guest Service Supervisor you’ll deliver this through managing all aspects of the day to day operations of the hotel. You’ll also create the warm atmosphere that makes our guests feel at home in any location. In addition to this you will have an excellent eye for detail and exemplary customer service skills.

• Create a warm welcome to everyone and set the tone for each of our guests’ experience.
• Ensure that our guests experience a smooth Check-in and Check- out process (Including Group Check ins)
• Nightly coverage of our Reception desk and concierge desk.
• Be able to answer our hotels calls in professional yet welcoming manner.
• Supervise the running of our Night Audit process.
• Prepare and deliver any Room Service orders that our guests make.
• Ensure that out Front Office and lobby area are kept clean tidy.
• Supporting your colleagues from other departments with the setting up /clearing down of any of our Food Beverage outlets (Including Conference Events).
• Conduct regular security walks around our hotel.
• Mentor and act as a point of support for all our Night Guest Service Agents