ADDITIONAL INFORMATION

Job Number25090058
Job CategoryRooms & Guest Services Operations
LocationLondon Marriott Hotel Maida Vale, Plaza Parade, Maida Vale, London, England, United Kingdom, NW6 5RP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

Night Guest Experience Supervisor (Front Office Supervisor)

EXPLORE OUR VERY BIG WORLD.

We are looking for a passionate Night Guest Experience Supervisor (Front Office Supervisor) to join our wonderful team at London Marriott Hotel Maida Vale.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you.

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures