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Night Guest Service Agent at Accor

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Upselling, Communication, Empathy, Flexibility, Reliability, Detail-Oriented, Accuracy, Initiative

Industry

Hospitality

Description

Company Description Welcome to IBIS BUDGET AUCKLAND AIRPORT, a stunning 198-hotel room located within the Auckland Airport Hub. Being at the center of all the retail and restaurant outlets in the vicinity, it is suitable for all guests every day from all corners of the globe - that's right, day in and day out we are our guests' first and last impression of New Zealand Job Description Welcome guests to the hotel Take initiative on ways to improve service Ensure public areas are well kept and tidy Communicate requests to departments promptly. Customer service oriented Upsell reservations/packages & actively promote our loyalty program Qualifications You will be: Flexible and reliable, with availability to work weekends and a variety of shifts Detail-oriented, demonstrating a high level of accuracy and care in all tasks An exceptional communicator, with proven skills both in person and over the phone Guest-focused, able to anticipate needs and respond with genuine care and empathy Additional Information Learn your Way - Access to our Accor Academy so you can Earn while you Learn! Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide Accor's refer-a-friend bonus Meals on shift Accor's Parental Leave Scheme Access to our Employee Assistance Program Paid birthday leave Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. ACCOR's PURPOSE STATEMENT “ Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care" Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

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Responsibilities

The primary duties involve welcoming guests to the hotel and taking initiative to improve service quality. Responsibilities also include maintaining the tidiness of public areas and promptly communicating guest requests to relevant departments.