Company Description
Conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts at Novotel Sydney Darling Square we are looking for a Night Guest Service Agent to join our team.
Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.
We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups .
Job Description

Reporting to the Front Office Manager you will be responsible for exceptional customer service to our guests in the over-night shift.

• Assist guests with all enquiries made in the overnight shift and complaints and provide accurate information to guests about Property facilities and features.
• Check guests in and out of the Property accurately and in a timely manner.
• Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times.
• Reconcile cashier floats at the completion of each shift maintaining an accurate float.

Qualifications