Night Guest Service Agent at Concord Hospitality Enterprises

Chandler, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Night Audit, Front Desk Operations, Credit Card Transactions, Phone System, Reservations, Check-in Procedures, Check-out Procedures, Folio Preparation, Lobby Appearance, Safety Procedures, Attention To Detail, Organizational Skills, Independence, Customer Service

Industry

Hospitality

Description

Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. You’ll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff. This role requires independence, attention to detail, and a proactive approach. KEY RESPONSIBILITIES * Complete all laundry responsibilities, including washing, drying, folding, and organizing linens and towels. Maintain a clean and organized laundry area. * Process credit card transactions. * Handle phone system, reservations, and guest inquiries. * Perform check-in and check-out procedures. * Verify, balance, and review hotel room availability and transactions. * Prepare folios for departing guests. * Maintain lobby appearance and assist with AM breakfast setup if needed. * Monitor hotel safety and emergency procedures during the night shift. QUALIFICATIONS * Previous hotel front desk or hospitality experience preferred. * Strong attention to detail and organizational skills. * Dependable, responsible, and able to work independently. * Professional and customer-service oriented. BENEFITS (FULL-TIME ASSOCIATES ONLY) * Competitive wages * Medical, dental, and vision plans * Life insurance and short/long-term disability options * 401(k) program with company match * Tuition assistance * Discounted room rates at Concord-managed hotels * Training, development, and career advancement opportunities Why Concord? Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow. We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.” We are Concord!

Responsibilities

The Night Auditor will manage all front desk operations during the late shift, including processing transactions, handling guest inquiries, and ensuring smooth night-time business processes. Key duties also involve completing all laundry responsibilities and maintaining a safe hotel environment.