Night Hotel Manager at Accor

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

125000.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management Cover, Operational Assistance, Grooming Policy Compliance, Overseeing Operations, Night Audit, Internal Controls, Problem Resolution, Emergency Procedures, Sales Strategy Implementation, Hotel Security, Recruitment, Staff Scheduling, Performance Management, Service Standards Implementation, Guest Satisfaction, Customer Bill Preparation

Industry

Hospitality

Description

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description Reporting to the Hotel Manager, the Night Hotel Manager’s primary function is to manage the nightly operations of the Hotel. He/she acts as the manager on duty to all Guests and personnel. Furthermore, he/she represents the Hotel Manager during his/her absence overnight. RESPONSIBILITIES: Provide management cover and operational assistance during the night in the absence of Department Managers in order to ensure seamless delivery of quality service to the standard experienced during the day Maintain high standards of personal appearance and grooming, outlined by Fairmont Hotels and Resorts grooming policy, and ensure compliance for all overnight colleagues Oversee hotel operations for all operational departments during the overnight, including Front Office, Royal Service, Housekeeping, In-Room-Dining, Culinary, Stewarding, Engineering and Security Responsible for the overnight cleaning and maintenance programs, and oversee 3rd party contractors and special projects in collaboration with the Director of Housekeeping, Director of Rooms, Director of Engineering, Director of Food and Beverage. Perform the duties of the Night Manager two nights per week, and anytime required and carry out the Night Audit function including the provision of systems expertise as laid down by company requirements Ensure all internal controls are performed according to company requirements Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency Follow previously determined “on the day” sales strategy in order to achieve maximum optimum rate Ensure the security of the hotel, its guests and visitors through regular checks and patrols throughout the night in conjunction with set procedures Act as a point of contact for all guests during their stay Recruit, train and develop Night Audit colleagues Manage staff schedules, wages, contracts and performance Effectively implement and deliver service standards in accordance to stipulated SOP’s Through delivery of service initiatives, complete guests satisfaction in front office Motivate and ensure colleagues of all departments are is fully updated Ensure all guests are treated courteously Complaints and problems are resolved and requests for special services are carried out Preparation of customer bills Use of all systems currently used by each section of front office Log all absenteeism and employee lateness Complete special projects in a timely manner as required by Director of Front Office, Division Heads, Hotel Manager and Managing Director Other duties as required Salary: $115,000 - $125,000 Qualifications At least 4 years prior Management experience in Front Office and/or Housekeeping Previous PMS experience and expert Opera skills required Computer literate in Microsoft Window applications required University/College degree in a related discipline an asset Must possess a professional presentation Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information All your information will be kept confidential according to EEO guidelines. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The primary function is managing nightly hotel operations, acting as the manager on duty for all guests and personnel, and representing the Hotel Manager during their absence overnight. Responsibilities include overseeing all operational departments overnight, managing cleaning/maintenance programs, and performing Night Audit duties.