Night Luggage Porter, The Savoy Hotel at Accor

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

29934.0

Posted On

23 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Customer Service, Problem Solving, Attention to Detail, Teamwork, Communication, Flexibility, Lifting and Carrying, Time Management, Adaptability

Industry

Hospitality

Description

Company Description The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality. Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont. Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025 HR in Hospitality Awards 2025: 🏆 Excellence in Employee Experience 🏆 HR Team of the Year 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster Institute of Hospitality Awards 2025 🏆 Talent Development Team of the Year Job Description Job title: Night Luggage Porter Department: Front of House Inspired & supported by: Head Porter Salary: £29,934 (including service charge) Your purpose will be: To be a key player at the heart of our operation. Taking pride in supporting a perfect arrival and memorable departure for our guests. Honouring guest requests throughout their stay with efficiency and personality. You will be accountable for: Ensuring the delivery, security and storage of guest luggage and belongings Delivering all guest requests in line with our service standards while taking every opportunity for personalisation Working closely alongside the Front of House team to assist with a wide variety of guest requests Always putting our guests first Your key responsibilities & contribution will be: To provide a seamless luggage service while assisting with the arrival/departure experience. To accurately record all guest luggage and to ensure it is handled and stored securely To engage enthusiastically in guest interactions demonstrating knowledge and personality To use correct lifting and carrying procedures To be present in the Front Hall and the entrance of the hotel to assist guests and the Front of House team wherever needed To have thorough knowledge of hotel services, facilities and local area to share with our guests Polishing guest shoes Ensure that all deliveries for guests and for colleagues are correctly recorded and delivered to the correct destination in a timely fashion Provide errand services for guests as requested Carry out wrapping and packing of parcels Sort the incoming mail and deliver to the designated areas To assist the door team in providing parking assistance upon arrival and departure of guest vehicles When accepting a vehicle ensure relevant checks are carried out and recorded Other duties as specified by Guest Experience leadership Qualifications What you will need to do this role: Essential: The ability to prioritise and organise yourself 1-year minimum experience in the luxury hospitality industry preferred. Warm, enthusiastic and positive personality with the ability to build trusting relationships with others. Able to work under pressure and at high speed. Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking. CAN DO attitude and able to adapt to changes Problem solving abilities Attention to detail Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly Flexibility to work different shifts Desirable: Experience in valet parking Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Additional Information What’s in it for you? Competitive salary, pension, and life assurance 31–33 days of holiday (including public holidays) Cashback for wellbeing/healthcare expenses & Perkbox Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants 20% off at other Gordon Ramsay restaurants and Restaurant 1890 Free stay at The Savoy after probation Colleague restaurant, interfaith prayer room and wellness room Laundry services for all colleagues Gym access, cycle-to-work scheme and Virgin Active membership discount Season ticket loan for commuting Employee assistance program Optician reimbursements, and local discounts for F&B and retail Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Night Luggage Porter is responsible for ensuring the delivery, security, and storage of guest luggage while providing a seamless arrival and departure experience. They will engage with guests enthusiastically and assist the Front of House team with various requests.