Night Manager at Accor

Queenstown, Otago, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Operations, Property Management Systems (PMS), Opera PMS, Guest Services, Night Audit, Emergency Response, Staff Supervision, Luxury Guest Relations, Time Management, Communication Skills, Reporting And Statistics, Security Management

Industry

Hospitality

Description

Company Description Lead with distinction. Inspire with purpose. Define luxury in New Zealand’s most iconic alpine destination. Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full. Be part of something extraordinary. At Hotel St Moritz, part of the MGallery Hotel Collection, we invite you to belong in a place where you can be yourself, love what you do, and surpass your own expectations as well as those of our guests. Job Description Proficiently operate the Front Desk including the checking and preparing of reports and statistical information in accordance with service standards and procedures during the night shift. Take responsibility for the safety and security of the building responding to emergency situations and any guest concerns within guidelines. Key Duties Actively participate in weekly Front Office meetings, where possible, respecting the confidentiality of issues which may be discussed formally or informally. Effective supervision of the night portering personnel. Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused. Totally conversant PMS and balance procedures. Run reports and draw up statistical information as required by finance policies and procedures and as requested by the Front Office Manager. Complete computer system backups and save in accordance with finance policies and procedures. Supervision of night lobby services including carparking and portering, ensuring guest arrivals and departures are as efficient as possible. Be aware of room availability and sensitively manage overbooking situations where late night “relocation” is required. Ensure telephones are answered promptly and professionally following service procedures Ensure the cleanliness/neatness of the hotel including back of house areas by monitoring night cleaning activities Programme wake up calls ensuring these are received. Order newspapers as necessary. Fully aware of the action to be taken and ensure the safety of guests and staff in the event of an emergency such as fire, armed hold up or bomb threat in accordance with procedures laid down in emergency policies and procedures Research, recommend and liaise with the Front Office Manager regarding procedures to improve the overall efficiency of the department. Report immediately to the Front Office Manager or EAM unusual occurrences or security issues, ensure correct documentation has been completed Ensure maintenance requests are completed and forwarded to AM shift Assistant Manager. Call Chief Engineer in emergencies. Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson Strive to implement the Accor Vision and demonstrate active use of Accor Values. Any other duties assigned by your manager. Qualifications Harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by: 1 year previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS would be highly advantageous You will need strong communication skills and an understanding of luxury guest expectations. The ability to manage your time and tasks effectively is critical Immaculate grooming and personal presentation in keeping with our natural luxury property Clean police record Flexibility around working weekends and public holidays Additional Information Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy. Wellbeing Benefits including discounted gym, wellness and fitness studios, especially for Hotel St Moritz EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices. Take part in social activities and community involvement initiatives through the year. Build your career with the New Zealand Hotel of the Year 2024. Receive unparalleled training, development and support from Accor leadership training programmes. Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network. Be part of a well-established hotel with a strong reputation for providing exceptional service. Ongoing reward and recognition incentives and awards. Opportunities for further development and worldwide career progression within Accor. Refer a friend incentive Supportive and friendly working environment. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Permanent position, 8 hours guaranteed, changeable roster. Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

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Responsibilities

Manage the front desk and night audit processes, including reporting and statistical data collection. Ensure the safety and security of the building and guests while supervising night portering and lobby services.