Night Manager at Courtyard by Marriott Somerset KY

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Guest Relations, Problem Solving, Communication Skills, Team Performance, Financial Analysis, Safety Protocols, Inventory Management, Empathy, Leadership, Attention to Detail, Hospitality Experience, Cash Handling, Operational Trends, KPI Management, Marriott Experience, OPERA System

Industry

Hospitality

Description

Join Our Ladies & Gentlemen - Night Manager Join us at The Ritz-Carlton, Melbourne, where we craft unforgettable experiences and champion a culture of excellence. We are seeking a dedicated Night Manager to lead overnight operations, ensuring the highest standards of service and safety are consistently delivered. As the Night Manager, you will: Manage and oversee all aspects of night operations across the Front Office and broader hotel Represent property management overnight, addressing guest and operational concerns with professionalism and empathy Personally handle critical overnight tasks, including late-night arrivals, early departures, and daily audit reconciliation with the Finance team Monitor staff performance, ensure compliance with policies, and uphold service delivery aligned with brand standards Proactively resolve guest complaints, ensuring lasting and positive resolutions Develop strategies to drive performance, motivate the team, and meet KPI targets Oversee inventory, departmental supplies, and safety protocols to ensure a secure, efficient environment Monitor chargebacks, rebates, and discrepancies to minimize financial loss and enforce cash-handling procedures Analyze financial data and operational trends to identify areas for improvement Work collaboratively with leadership to implement corrective action plans that support profitability and service excellence About You: Prior Front Office management experience in a 5-star hotel (Marriott experience an advantage) Experience with OPERA Property Management System or similar Relevant experience in a similar role within the hospitality industry Strong problem-solving skills and ability to think on your feet Strong written and verbal communication skills, with empathy and guest-focus Ability to provide constructive feedback to support and strengthen team performance A valid Driver's License, along with RSA and First Aid certification Full working rights in Australia Enthusiastic to escalate your career within luxury hospitality Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude Attention to detail in all aspects of work Prior luxury hotel experience would be preferable Perks & Benefits: Exclusive staff discounts on hotel stays and dining across all Marriott International properties for you, your family, and friends Grow, develop, and advance through internationally recognised training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group Work for the world’s largest hotel network, committed to equality, diversity, and inclusion Access to industry leading training programs and professional development resources Enjoy the benefits of Marriott’s Live Fully Rewards Program Discounted hotel stays and dining for employees, family, and friends across Marriott properties Ongoing employee recognition programs to celebrate your contributions and keep you motivated Complimentary dry cleaning for your work attire The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now! We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity. Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at rc.melrz.hr@ritzcarlton.com.

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Responsibilities

The Night Manager will manage all aspects of night operations, ensuring high standards of service and safety. They will also address guest concerns and oversee staff performance.