Job Ref: GAT1535
Branch: Edinburgh Marriott Hotel Holyrood
Location: Edinburgh Marriott Hotel Holyrood
Salary/Benefits: £30,000 per annum
Contract type: Permanent
Hours: Full Time
Shift pattern: 23:00pm to 07:30am
Hours per week: 40
Posted date: 07/05/2025
Closing date: 09/06/2025

REQUIREMENTS QUALIFICATIONS:

• Previous experience in a management role within a 4-star or 5-star hotel environment.
• Strong knowledge of hotel front desk operations and night audit procedures.
• Experience with OPERA PMS or other hotel reservation and billing systems.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Strong attention to detail, organisational skills, and multitasking abilities.
• Ability to work independently with minimal supervision.
• Strong communication and customer service skills.
• Knowledge of safety and security procedures, including emergency response protocols.
• Flexibility to work overnight shifts, including weekends and holidays.
  For more information…
  Visit: https://www.marriott.com/en-us/hotels/edimh-edinburgh-marriott-hotel-holyrood/overview/
  Be Inspired.

• Check in late arrivals, assist guests with enquiries, and provide overnight front desk support.
• Use OPERA PMS to manage reservations, guest profiles, and financial transactions.
• Ensure a seamless and welcoming experience for all guests.
• Handle guest complaints and special requests professionally and efficiently.
• Balance and reconcile daily financial transactions, including room revenue, food and beverage sales, and other charges.
• Investigate and analyse out-of-balance situations, making adjustments or corrections as needed.
• Process guest payments, post charges accurately, and resolve any discrepancies.
• Prepare end-of-day financial reports for management, ensuring accuracy in accounting records.
• Collaborate with the front office and accounting teams to address any issues identified during the night audit.
• Conduct regular security checks throughout the hotel premises to ensure guest and property safety.
• Handle emergency situations overnight, acting as the primary point of contact and coordinating with necessary departments.
• Report any safety or security concerns to the maintenance and management teams.
• Maintain clear communication with the day team by preparing detailed handover notes.
• Ensure all relevant guest requests, maintenance issues, and operational updates are recorded and communicated effectively.
• Keep public areas, including the front desk and lobby, clean and organised.