Full job description

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Are you an experienced Front Office professional who thrives in a leadership role? We are looking for a confident and guest-focused Night Manager to oversee hotel operations during the overnight shift, ensuring the highest levels of guest satisfaction, safety and operational excellence.

Key Responsibilities:

• Lead the Front Office team during the overnight shift and ensure smooth hotel operations.
• Act as the Manager on Duty, handling guest concerns and resolving issues professionally.
• Oversee the night audit process and ensure all financial and operational reports are completed accurately.
• Ensure compliance with hotel policies, safety procedures and brand standards.
• Coordinate with Housekeeping, Security and Engineering to support overnight operations.
• Monitor arrivals, departures and VIP guests to ensure an exceptional guest experience.
• Lead and motivate the overnight team while maintaining a positive working environment.

Qualifications

• Previous experience in a supervisory or management role within a hotel's Front Office.
• Knowledge of night audit procedures and hotel PMS systems.
• Strong leadership, decision-making and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to remain calm and professional under pressure.
• Fluency in English; additional languages are an advantage.
• Comfortable working night shifts, weekends, and holidays.
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