Night Manager / Guest Service Agent at Minor International

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervising Teams, Leadership, Staff Development, Hotel Operations, Front Office, Housekeeping, Food And Beverage, Guest Services, Cash Handling, Daily Reconciliations, Night Audit Processes, Revenue Reporting, Organizational Skills, Time Management, Customer Service, Workplace Health And Safety

Industry

Hospitality

Description

Company Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed. Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture. Job Description Oaks Auckland Hotel are looking for a part time Night Manager / Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you. From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy. Key Responsibilities Include: Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs. Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service. Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability. Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience. Shift Details (subject to change): Dual role covering Night Manager and Guest Service Agent Part-time position, minimum 16 hours per week Two-night shifts and two-day shifts per week (subject to change) Day shifts: variable hours depending on business needs Night shifts: 11:00pm – 7:30am Qualifications To be successful in this role you will have: Demonstrated experience in supervising teams within a hotel front office environment, with proven leadership and staff development capabilities. Strong understanding of hotel operations across front office, housekeeping, food and beverage, and guest services. Extensive background in hospitality, ideally in hotel or resort settings, with a focus on maintaining exceptional guest service standards. Experience in cash handling, daily reconciliations, night audit processes, and revenue reporting. Highly developed organisational and time management skills with the ability to handle multiple priorities in a fast-paced environment. Strong customer service skills, with the ability to remain professional and positive in high-pressure situations. Awareness of workplace health and safety protocols, compliance standards, and security procedures relevant to hotel operations. Impeccable presentation and a polished, professional image reflecting the standards of the organisation. Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements. Additional Information At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance: Career Growth: Learning and development programs to boost your career. Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family. Global Perks: International accommodation discounts across our hotel brands. Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ. Experiences: Discounted entertainment and activities. Banking and Insurance: Exclusive health insurance offers and workplace banking benefits. Generous Leave: Parental and birthday leave. Wellness Boost: EAP and tailored wellness support. Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth. Currently, we are only accepting applications from candidates who have working rights within New Zealand. Company Location: Oaks Auckland Hotel

Responsibilities

The Night Manager / Guest Service Agent will provide warm reception, manage check-ins/check-outs, and offer local recommendations to ensure memorable guest experiences. Key duties include maintaining clear communication, processing reservations accurately using property management systems, and acting as the primary point of contact for guest assistance and issue resolution.