WHAT WILL I BE DOING?

• Oversee the entire nights operation of the hotel to ensure exceptional standards & security
• Serve as a point of contact for regular and VIP Guests
• Ensure the efficient Night Audit responsibilities are completed
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Line Manager of the front of House night team
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Oversee and deliver training with the Night Team and assist with their career development.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas

What are we looking for?

• Previous management or supervisory experience from a similar operation,
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service

Please refer the Job description for details