ADDITIONAL INFORMATION

Job Number25122505
Job CategoryRooms & Guest Services Operations
LocationThe Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

JOIN OUR LADIES & GENTLEMEN - NIGHT MANAGER

Join us at The Ritz-Carlton, Melbourne, where we craft unforgettable experiences and champion a culture of excellence. We are seeking a dedicated Night Manager to lead overnight operations, ensuring the highest standards of service and safety are consistently delivered.

As the Night Manager, you will:

• Manage and oversee all aspects of night operations across the Front Office and broader hotel
• Represent property management overnight, addressing guest and operational concerns with professionalism and empathy
• Personally handle critical overnight tasks, including late-night arrivals, early departures, and daily audit reconciliation with the Finance team
• Monitor staff performance, ensure compliance with policies, and uphold service delivery aligned with brand standards
• Proactively resolve guest complaints, ensuring lasting and positive resolutions
• Develop strategies to drive performance, motivate the team, and meet KPI targets
• Oversee inventory, departmental supplies, and safety protocols to ensure a secure, efficient environment
• Monitor chargebacks, rebates, and discrepancies to minimize financial loss and enforce cash-handling procedures
• Analyze financial data and operational trends to identify areas for improvement
• Work collaboratively with leadership to implement corrective action plans that support profitability and service excellence

Please refer the Job description for details