Job Ref: MEL1111
Branch: Meldrum House
Location: Meldrum House, Aberdeenshire
Salary/Benefits: Competitive Salary Amazing Hotel and Company Benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: 4 nights on 4 nights off
Hours per week: 36
Posted date: 18/04/2025
Closing date: 20/05/2025
We are looking for a Night Manager to join our management team.
We welcome the opportunity to showcase the very best of Scottish food, drink, scenery, and warm hospitality to our guests.
Our unique features include our award-winning, locally sourced cuisine, our 800-year-old Cave Bar with an impressive collection of over 120 whiskies, contemporary luxury dining domes and an exceptional golf course, ranked among Scotland’s top 100. 51 luxurious bedrooms and several diverse event spaces, including a ballroom with breathtaking views and the outdoor Titan Sky Bar dome, allows us to cater for various celebratory occasions by delivering excellence and a memorable experience.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you’re working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• Referral bonus when your friends or family join the team.
• Contributions to a pension plan.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee of the quarter and annual recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• Discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts

THE ROLE

Meldrum House is no ordinary place.
Your role is to provide a warm, friendly and efficient service to our guests. Always ensuring the greatest service standards are always delivered and exceed our guests’ expectations. As the first and often the last point of contact for guests, you will be integral in the guest’s journey with us.
To ensure that the guest check in/out procedure is seamless and assisting in preparing the hotel services and facilities for the next service.

Joining our dedicated team, you will:

• Creating a warm and welcoming environment for our guests.
• Deliver exceptional service to guests at all times.
• Answer any questions guests may have regarding our offerings and services.
• Manage the nights team including building and issuing of rotas considering the hotel business and staff absences including holiday authorisation.
• Ensuring that all team members are inducted into the business affectively and receive the necessary training to perform all their tasks to the agreed standard.
• Accountability for task completion including additional tasks set by other departments.
• Look after hotel security and guest welfare at night.
• Ensure the Night Porters conduct regular floor walks and security checks of fire exits and public areas.
• Reporting any irregularities to the management team.
• Assist in clearing down of, setting up and servicing event rooms.
• Assist in the preparation of Room Service food and trays in line with food hygiene guidelines and hotel standards.
• Provide check in and check out services to any guests out with reception times.
• Delivery of any night services directory requests such as wake up calls, newspapers etc.
• Manage and deal with any incidents at night and informing the emergency services and Managing Director when required.
• Ensuring all incidents and accidents are reported using the correct process and forms.
• Performing hotel evacuation in the event of a fire alarm or any other reason.
• Create brilliant customer service and a fun environment to promote guest loyalty

As a crucial member of the management team, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality! You will also:

• Deliver excellent standards
• Uses initiative
• Have a customer service attitude
• Can multi-task and organise a variable workload
• Hold a genuine desire to provide a Warmer Welcome to our guest