Night Manager at Minor International

Plaine Magnien, Grand Port, Mauritius -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Front Office Operations, Problem-Solving, Communication, Administration, Reservations Management, Finance Reconciliation, Customer Experience, Initiative, Confidentiality, Service Excellence, Knowledge of Local Area, Teamwork, Time Management, Attention to Detail, Complaint Handling

Industry

Hospitality

Description

Company Description Anantara Hotels & Resorts are perfecting balance between work and play, design and function, service and privacy, laid-back and lavish. Our resort destinations pulse with life, emanating from our buzzy social spaces and extending throughout the hotels. Authentic and sustainable dining nourishes our guests while stylish, comfy rooms are where their dreams are made. Job Description We are seeking experienced positive, friendly and enthusiastic Night Manager on a full-time basis for Anantara .You will be joining a hard-working, professional and friendly team involved in the delivery of an outstanding service to our guests. Responsibilities: Conduct guest arrivals and departures. Confidently provide personalised, proactive guest service Impart your knowledge and recommendations about the hotel, its facilities and the local area including restaurants and attractions; Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards. Maintain professional, open and honest communication to assist guests and make accurate bookings. Ensure that all daily tasks are completed accurately and in a timely manner; Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures; Ensure guest queries and complaints are handled efficiently and effectively; Manage the Reservations system in order to maximise bookings, availabilities and revenue streams Reconcile daily finances and reporting statistical and financial information Assist in general administration duties in the Front Office department and general duties across the Housekeeping, Maintenance and Food and beverage departments as required. Work unsupervised and exercise initiative Qualifications To be successful Minimum 2yrs Hotel experience Demonstrated experience in Front Office Operations Strong problem-solving skills

Responsibilities

The Night Manager will conduct guest arrivals and departures while providing personalized and proactive guest service. They will also manage reservations, handle guest queries and complaints, and ensure daily tasks are completed accurately and timely.