ABOUT CAPELLA HOTELS AND RESORTS

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location’s dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.
Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney is becoming the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

• Oversee and ensure smooth operation of the hotel by being the key contact for any guest issues and enforcing strict compliance to all policies and procedures set by the hotel. Ensures guest satisfaction and safety during night time.
• Responsible for accurate reporting of all night activities and take accurate decisions on the behalf of the management should any incident or emergency arise.
• Conduct regular briefings of the overnight team and communicate company, hotel and department information.
• Monitors the performance and standards of the wider hotel during the overnight function.
• Responsible to the accurate completion of all operation documents and financial audit procedures including Credit Limit Checks, Cashier Closures, Registration Cards and Correspondence, Rebates, Paid Out. To report any irregularity on the following day.
• Perform Rate check before closing day to ensure accurate number of “No Show”, “Rooms Occupied”, “Complimentary Rooms” and “House Use” for accounting purpose.
• Prepare daily summary reports for the management meeting on the following morning.
• Oversee personalized check-in and personalize check-out procedures, including reservations and financial transactions. Liaise with Credit Manager on credit check report on a timely basis.
• Ensure all team members recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
• Act as the chief warden in the event of a fire emergency or activation of the fire panel.
• Respond to any first-aid incidents and report any usage of first aid equipment.
• Be the first responder to any emergency situation and act as a liaison between fire, ambulance, police and the hotel and communicate information to the Guidance Team.