SALARY: 29,995JOB TYPE: PERMANENTHOURS: FULL-TIMETOWN: GLASGOW

The iconic Radisson Blu Hotel, Glasgow offers easy access to all of the city’s major transport links, famous shopping destinations, the Scottish Exhibition, and Conference Centre and the SSE Hydro. It’s the perfect choice for urban adventure-seekers and for those looking for a relaxing weekend close to the Scottish outdoors.
We are currently recruiting for a Night Manager to join our Truly Talented team.
Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team.

THE CORE SKILLS AND EXPERIENCE REQUIRED TO SUCCEED

• Truly passionate about the Hospitality Industry;
• Previous experience as a receptionist or reception supervisor is required;
• Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories;
• Outstanding customer service skills with the ability to anticipate guests needs;
• A strong leader capable of motivating and influencing others to work to defined procedures and standards;
• Excellent personal presentation;
• Ability to function independently with a minimum of supervision;
• Excellent communication skills, the ability to communicate verbally and in writing;
• To be an enthusiastic team player with a flexible approach.
  You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
  Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel Glasgow

YOUR ROLE

As a Night Manager, you will be running the hotel at night.
You will manage, coach and train the team to provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.
You will lead by example and greet guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face to face or over the telephone.
You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

RESPONSIBILITIES OF A NIGHT MANAGER WILL INCLUDE BUT ARE NOT LIMITED TO:

• Managing the guest experience, ensuring each and every guest receives great service, defined by our values and mission statement;
• Manage the departmental costs ensuring scheduling and resources are dispatched accordingly to support operational performance;
• Establishing opportunities for improving operations consistently;
• Address guests’ service needs in a professional, positive, and timely manner;
• Comply with quality assurance expectations and standards;
• Regularly review our guest experience feedback, share results and comments and work to improve each facet of the business;
• To work with all other departments in a suitably respectful, courteous and helpful manner;
• To establish a courteous, helpful, and friendly attitude toward all guests at all times and to be confident in using guest names at every available opportunity;
• To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity;
• Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after;
• Continuously improve all operational processes and ensure these are clearly communicated to the relevant team members.
  The ideal person for this role will be enthusiastic about change, focused on details and trusting.