THE IDEAL CANDIDATE

We are seeking a passionate and motivated Night Manager who values a fun and vibrant stay while prioritizing the safety of our residents.

• Minimum 2 years’ experience in a customer service/operations role.
• Excellent written and verbal communication skills.
• Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service.
• Computer literacy, with proficiency in Microsoft Office suite and database management systems.
• Leadership and supervisory experience and skills.
• Exceptional customer service skills, including conflict resolution.
• The successful applicant will require a Working with Children Check (WWC) and Police Check upon appointment.

WHO WE ARE

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 17,000 students (and are growing) and we don’t simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

The Night Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as the effective management and escalation of incidents. This role involves working night shifts from 11pm – 7am on a rotating roster.

As a Night Manager, your key responsibilities will include:

• Conducting nightly audits to ensure accuracy and completeness of all financial transactions, including room charges, cash handling, and credit card transactions.
• Managing the night shift operations, including guest check-ins and check-outs, responding to guest inquiries and requests, and ensuring smooth operations during the night.
• Verifying the accuracy of guest accounts, resolving any discrepancies, and preparing detailed reports for management.
• Ensuring the security and safety of the premises during the night, monitoring CCTV systems, and promptly addressing any security concerns or emergencies.
• Assisting with administrative tasks, such as updating reservations, processing payments, and maintaining accurate records.
• Collaborating with other hotel departments to ensure seamless communication and coordination between shifts.
• Providing exceptional customer service to guests, addressing their needs, and resolving any issues or complaints in a professional and timely manner.