We are currently looking to recruit for an Night Manager to join the Front Office team at SCHLOSS Roxburghe.
This is a permanent, full-time position, working 40 hours per week, 10 hour shifts, 4 days on and 3 days off.
We offer a competitive salary of £30,000 plus gratuities* and excellent employee benefits.
*Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid.
The Night Manager is responsible for the day-to-day running of Nights; to ensure the smooth operation of services is always provided and create an exceptional experience for our guests.

YOUR KNOWLEDGE & CAPABILITIES:

· You are an excellent communicator, both verbal and written, with the ability to communicate effectively with people at all levels
· You are confident with problem solving and complaint handling
· You are detail-oriented, accurate data entry and strong computer skill
- You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships

PROVEN EXPERIENCE/QUALIFICATIONS:

• Previous supervisory experience preferred but not essential
• Experience in the hospitality industry, preferably in a comparable position or industry
  Job Types: Full-time, Permanent
  Pay: £30,000.00 per year

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Ability to commute/relocate:

• Kelso TD5 8JZ: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

· Takes responsibility for the hotel, guests and the staff present during the night, assuming the role of Manager on Duty
· Conducts regular security walk arounds of the building and is responsible for the security and peace of the hotel and guests
· Ensuring EOD Process is run at an appropriate time, and all relevant preparatory work is done
· Is the contact person for all problems and guest complaints during the night and ensures an effective solution for the guest
· In an emergency situation or fire alarm activation, assumes the appropriate responsibilities and follows the Fire procedure and Health & Safety protocols at all times
· Monitors the incoming phone and email correspondence during the night
· Responsible for the correct management of a checklist as well as the timely execution of wake-up calls and ordered daily newspapers
· Prepare for the day ahead, ensure that all FOH areas are set by 6am and ready for guests
· Documents and communicates all noteworthy events of the night in handover
· Ensure the Daily Info Sheets are correct and sent out at a relevant time
· Accepts sick leave calls within the night service for all departments of the house, forwards it to the appropriate places
· Represent the management in their absence during the night
· Responsible for light daily cleaning of some public areas
· Recognise that operations must run 24 hours, 7 days a week, without interruption
· High level of confidentiality and discretion towards guests and colleagues to be maintained at all time
· Supervise tasks of Night Guest Services Host