Night Manager at Staycity Ltd

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Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Senior Representative On Duty, Guest Service, Safety And Security, Emergency Procedures, Check-In/Check-Out, Incident Resolution, Team Coordination, Property Management System, CCTV Operation, Cash Handling, Night Audit, Reporting, Health And Safety Compliance, Decision Making, Problem Solving, Prioritization

Industry

Hospitality

Description

Welcome to Wilde Aparthotels, a vibrant and fast-growing aparthotel brand bringing a fresh hospitality experience to some of Europe’s most exciting cities. With beautiful properties in places like London, Berlin, Edinburgh, Lisbon, and Vienna, we combine our Irish heritage with local culture to create unique guest experiences in every location. We’re looking for a reliable and proactive Night Manager to oversee overnight operations and ensure the safety, security and comfort of our guests and property. This role suits someone who enjoys working independently, thrives on maintaining high standards overnight, and is comfortable working across night-time shifts including weekends. What you’ll be doing Acting as the senior representative on duty overnight, providing a warm and professional service to guests while maintaining a calm presence Ensuring the safety and security of guests, colleagues and the property—conducting regular checks and following emergency procedures where required Managing night-time arrivals and departures, including check-in/check-out, room allocations and guest enquiries Responding promptly to guest requests and incidents, resolving issues professionally and escalating to daytime management when necessary Overseeing and coordinating with housekeeping, maintenance and security teams to manage overnight tasks and ensure rooms are ready for the morning team Monitoring and operating property systems, including the property management system (PMS), CCTV and alarms in line with company procedures Handling cash, billing adjustments and night audit tasks accurately and completing daily reporting for handover Maintaining accurate records of incidents, maintenance requests and guest interactions Ensuring compliance with health & safety, security, data protection and company policies What we’re looking for Previous experience in a night duty, front desk or supervisory hospitality role is desirable Calm, professional and confident—able to make sound decisions independently during night shifts Excellent customer service skills with strong communication and problem-solving abilities Organised, attentive to detail and able to prioritise effectively under pressure Comfortable using property management systems (PMS) and standard office software Numerate and accurate with cash handling, nightly reconciliation and reporting Flexible and reliable, with a willingness to work night shifts including weekends and bank holidays A proactive, solution-focused attitude and a commitment to delivering memorable guest experiences What you’ll get in return Paid family leave (after 1 year of service) Flexible working patterns Bonus scheme linked to property and team performance Discounted stays for you, your family and friends Refer & Earn scheme – up to £/€550 Cycle to Work scheme Education support to develop your skills 2 paid volunteer days per year Employee Assistance Program (EAP) for you and your family An extra day off for your birthday At Wilde, we believe in great hospitality, strong teams, and creating memorable guest experiences. If you’re dependable, enjoy working nights, and want to be part of a growing brand, we’d love to hear from you. Start your Wilde journey today – click “Apply” now.

Responsibilities

The Night Manager acts as the senior representative overnight, providing professional guest service while ensuring the safety and security of the property through regular checks and procedure adherence. This includes managing all night-time arrivals/departures, resolving guest issues, coordinating with support teams, and accurately completing financial reporting and system monitoring.