Night Manager at Wilde by Staycity Checkpoint Charlie

Birmingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front office operations, Hospitality management, Guest services, Financial reporting, Customer feedback analysis, Payment verification, Conflict resolution, Team communication, Night auditing, Guest relations

Industry

Hospitality

Description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller. Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of. We’re now hiring a Night Manager to help shape the Staycity guest journey. Benefits: Paid family leave (>1 year of service) Flexible working patterns Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals Discounted rates for overnight stays for you, your family and friends Refer and earn scheme - earn up to £/€550 Cycle to work scheme- to support a healthy lifestyle and our planet Education Support to help you foster new skills Volunteer days: 2 paid volunteer days per year Support for you and your family when you need it with our Employee Assistance Program (EAP) An extra day off to celebrate your birthday We would love you to have: 2+ years experience in a similar role, ideally within the hotel or hospitality sector is required Knowledge of Front Office operations What you can do for us: Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement. You will be responsible for verifying payments upon guest check-in at night, following established procedures for various payment methods. Anticipate and address any issues that may arise during the night to safeguard the well-being and satisfaction of our guests throughout their stay. Join us and be part of the journey.

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Responsibilities

The Night Manager is responsible for overseeing front office operations, verifying guest payments, and ensuring the well-being and satisfaction of guests throughout the night. They must also communicate departmental and financial updates to the team while taking proactive steps to improve guest experiences.