The Night Operations position is responsible for overseeing all Dispatch, Planning, and Customer Service activity for their assigned shift. The focus of Night Operations is the identification and resolution of all non-routine or time-sensitive issues that arise after regular business hours. The Night Operations staff must display sound judgment and involve other operations staff in the resolution process, as they deem necessary. Must be well organized, an excellent communicator and have a keen sense of timeliness.

• Identify and resolve all non-routine, time-bound operational issues occurring afterhours.
• Prioritize tasks based on sensitivity (emergency, non-routine, routine) and respond accordingly.
• Interface with Dispatch, Planning, Customer Service and other functional business units to ensure customer and driver satisfaction.
• Manage all afterhours inbound/outbound satellite, telephone, email, and in-person communications for City and Highway operations.
• Document and report all customer service, planning, and driver-related issues to the appropriate departments/personnel.
• Manage all incoming inquiries and provide excellent customer service according to Bison standards.