Logistics specialist with a proud 98-year legacy spanning six family generations.
With 350,000 sq ft of BRCGS-certified warehouse space, we deliver a comprehensive range of services—including contract logistics, supply chain management, haulage, pallet delivery, and nationwide distribution—tailored to meet the evolving needs of our clients.
Fagan & Whalley have an opportunity for a Night Operations Manager to join our team.
Within this role, you will oversee and manage F&W’s operations through the night which includes but isn’t limited to; planning and routing customer’s requirements, monitoring vehicles, managing drivers and working closely with other departments such as maintenance and warehousing.
This is a fantastic opportunity to progress your Transport Leadership Career.

MAIN DUTIES OF THE ROLE INCLUDE BUT ARE NOT LIMITED TO:

• Reporting directly to the Operations Manager
• Drive the relevant company vision, mission, values and culture
• To plan and coordinate customer demand, resources and available capacity
• Responsible for managing change positively and effectively by pro-actively managing operational planning to adhere to customer’s changing requirements
• Ensuring customer requirements are administered in a timely, controlled, and recorded manner within the transport operation
• To ensure good quality communication with customers on a day-to-day basis and to deliver any agreed actions required to keep the operation efficient
• Carrying out tasks to aid sub-departments within operations such as pallet distribution planning/routing
• To ensure that the transport function is legally compliant by ensuring correct compliance processes are in place, and monitored within the O-licence regulations
• Monitoring day to day activities of transport operation – e.g. tracking drivers/reporting lates or delays/delivery issues etc
• Effective management and supervision of drivers, acting within a team as a main point of contact and support
• Giving instructions to drivers, ensuring all communication is clear and concise
• Dealing with driver issues in a polite and timely manner
• To conduct incident and disciplinary investigations in accordance with company procedure
• Ensuring all information is updated onto the system in a timely and accurate manner, i.e. trip debriefs etc
• Ensuring key performance Indicators (KPIs) are achieved
• Providing operational support when necessary and working fluently as a member of the department
• Communicating with other departments of the business such as warehouse and maintenance
• Take responsibility for health and safety and the co-ordination of associated activities, enforcing company H&S policies where necessary.

ESSENTIAL REQUIREMENTS FOR THIS ROLE INCLUDE:

• Planning and organising skills with a high level of numeracy.
• Ability to manage workload, multitask, problem solve and work efficiently under pressure.
• High attention to detail.
• Excellent local and national geographical knowledge.
• Competent IT skills to navigate our bespoke Transport Management System.
• Good organisation and time management skills.
• Able to work well individually and as part of a team.
• Commercially focused, consumer orientated and customer service driven.
• Highly tolerant of change – able to work within an evolving organisation.
• Genuine team player.
• An effective communicator at all levels, good verbal and written skills.
• National and International CPC qualification – desirable.