Job Ref: ELI2934
Branch: Ashdown Park
Location: Ashdown Park, Forest Row
Salary/Benefits: Competitive Salary plus share of service charge*. Live in available.
Contract type: Permanent
Hours: Full Time
Shift pattern: 11pm to 7.30am (which includes 1/2 an hour unpaid break) working 5 nights out of 7
Hours per week: 40
Posted date: 27/06/2025
Closing date: 10/08/2025
If you are a bit of a night owl, and have a passion for excellent customer service then you may be just the person we are looking for to join our fantastic team as a Night Porter. A good dose of common sense is key.
The role involves working nights (from 11am to 7.30am which includes a 0.5 hour unpaid break), at times by yourself during the shift. You will be trained in all aspects of the front office including reception, so that you are able to assist any late arrivals/early departures, and assist with late night/early morning room service requirements. This role has the opportunity to develop as part of a close knit team. Hospitality experience would be preferred, but not essential.

KEY RESPONSIBILITIES:

• To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way.
• To oversee the smooth running of the car parking areas, organise car valeting, reserve parking spaces where necessary and ensure car keys are stored securely and accessibly.
• To act in a pro-active and efficient way when handling and storing luggage on arrival and departure.
• To ensure you possess, or are keen to develop, good local knowledge to be able to provide information regarding transport, entertainment and leisure available locally.
• To ensure you are aware of all in-house activities, conferences and functions taking place in the hotel each evening/night.
• To respond promptly and professionally to guest enquiries or complaints and to keep the night manager informed each day.
• To ensure the hotel’s promise of a 24 hour service is fulfilled by deputising for Housekeeping, Food and Beverage and Kitchen Department as per agreed standards.
• To be aware of and knowledgeable concerning the Standard Operating Procedures for the role and ensure that all procedures are carried out to a high degree of efficiency.

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

• service charge amount is dependent on overall sales performanc