Night Porter (Casual) - InterContinental Brisbane at IHG Career

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Valet Parking, Guest Services, Luggage Handling, Professional Grooming, Communication Skills, Security Checks, Front Office Operations, Time Management, Physical Fitness, Conflict Resolution

Industry

Hospitality

Description

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. InterContinental Hotel Brisbane offers 319 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike. We are looking for a Casual Overnight Porter to join our Concierge team! A little taste of your day-to-day As an Overnight Porter, you’ll be a key figure in our overnight operations, offering seamless valet service, luggage assistance, and support to our Night Audit and Front Office teams. You are the first and last impression for late-night and early-morning guests - and your professionalism and attention to detail will help deliver the exceptional InterContinental experience. * Greet late-arriving guests with warmth, professionalism, and discretion * Provide valet parking service for arriving and departing guests (valid license required) * Assist guests with luggage, deliveries, or room transfers * Support the Night Audit and Front Desk teams with guest requests, room drops, and coordination * Monitor the front drive and lobby area for cleanliness, order, and guest needs * Conduct property walkthroughs and assist with security checks during overnight hours * Communicate effectively with other departments to ensure a smooth guest journey What we need from you * Prior experience in valet, bell service, or front office roles in a luxury hotel environment preferred * Valid open driver’s license (ability to drive automatic and manual vehicles) * Impeccable grooming and a polished, professional demeanor * Excellent communication and guest service skills * Physical fitness as you’ll be on your feet most of the day. Sometimes you’ll need to lift, push and pull objects, such as tables, up to 23 kg – we have the equipment to support you and keep you safe * A proactive attitude and ability to remain composed and courteous overnight * Availability to work overnight across a 7 day roster (available at least 4 nights per week) What we offer You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey: * Free meals on shift * Laundered uniform supplied * Paid birthday leave - hip hip hooray! * Proactive paid wellness and mental health days * Some of the best colleague discounts across our IHG Hotels for accommodation * A massive colleague discounts platform for all your favourite brands and retailers * Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG. What you can expect from us Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, but you’ll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Responsibilities

The Night Porter manages overnight guest arrivals and departures, providing valet parking and luggage assistance. They also support the Night Audit and Front Office teams while ensuring the lobby and property remain secure and clean.