Job Title: Night porter
At 7 Hospitality Management, every member of our team must play their part in delivering exceptional service to our guests, our owners and our colleagues.
As a Night Porter working for the 7H managed hotels, you will demonstrate a positive can do attitude to drive exceptional standards and guest experience to deliver the hotel’s overall objective.
7H have 4 core important values which are central to the success of the hotel;
Ownership| We think and perform like owners
Driven| We have a constant desire for improvement
Transparency| We ensure clarity in communication so that there are no surprises
Investment in our People| We continuously invest in our people to ensure that they are the best that they can be

core Duties and Responsibilities

• To provide a reception & porterage service to guests arriving at night, offering a personal service as per the standard operating procedures
• Maximise the service opportunities for guests to ensure repeat visits
• To cover the Reception desk and carry out all duties
• To arrange transport for guests when required
• To order newspapers for the hotel
• To strictly follow all procedures for left luggage
• To be able to confidently sell the hotel facilities to the guests during their stay
• To have a great knowledge of local area and attractions
• Ensure all guest accounts are charged accurately with supporting documentation
• To be fully aware of the hotel cash handling and credit procedures and to report any discrepancies to the Manager immediately
• To be the first point of contact for guests during their stay and assist them with any enquiries to ensure guest satisfaction
• Attend daily briefings with the Night Manager to ensure a comprehensive and clear understanding of the key priorities each night
• Check in/out tasks
• To ensure all tasks are being carried out and checklists are completed
• To handle and resolve all guest complaints
• To take reservations
• To support the Operations Manager in any other tasks given to you to support the overall hotel operations

core Duties and Responsibilities

• To provide a reception & porterage service to guests arriving at night, offering a personal service as per the standard operating procedures
• Maximise the service opportunities for guests to ensure repeat visits
• To cover the Reception desk and carry out all duties
• To arrange transport for guests when required
• To order newspapers for the hotel
• To strictly follow all procedures for left luggage
• To be able to confidently sell the hotel facilities to the guests during their stay
• To have a great knowledge of local area and attractions
• Ensure all guest accounts are charged accurately with supporting documentation
• To be fully aware of the hotel cash handling and credit procedures and to report any discrepancies to the Manager immediately
• To be the first point of contact for guests during their stay and assist them with any enquiries to ensure guest satisfaction
• Attend daily briefings with the Night Manager to ensure a comprehensive and clear understanding of the key priorities each night
• Check in/out tasks
• To ensure all tasks are being carried out and checklists are completed
• To handle and resolve all guest complaints
• To take reservations
• To support the Operations Manager in any other tasks given to you to support the overall hotel operation

· Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training

• Familiarise yourself with emergency and evacuation procedures
• Understand your responsibilities with regards to security patrols and data protection legislation
• Proactively pursue all practices in line with Company environmental and energy saving initiatives
• Have a flexible approach to the hours you are required to work to meet the needs of the business.
• Ensure own 100% Flow completion
• Produce reports as required
• Understand your responsibilities with regards to guest and staff securit