JOB DESCRIPTION

We are looking for a Night Porter to support the night shift operations of the hotel between the hours of 11pm and 7am deliver first class customer service experience for our guests and ensuring the property is safe and comfortable for our residents.

WHAT YOU’LL BE DOING AS A NIGHT PORTER

• Constantly finding innovative ways to put a smile on your customer’s face – whatever the hour! That’s where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond?
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience
• Driving sales opportunities and maximising revenue and occupancy levels

WHAT’LL MAKE YOU A GREAT FIT FOR THIS NIGHT PORTER ROLE

• It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
• You’ll need to be a night owl!
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• You’ll love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!
  Job Types: Full-time, Part-time, Permanent
  Pay: £12.21 per hour

Benefits:

• Canteen
• Employee discount
• Free parking
• On-site gym
• On-site parking

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Work Location: In person
Reference ID: Night Porte