A fantastic opportunity to join the team at Mount Wolseley Hotel, Spa & Golf Resort as a Night Porter!

SKILLS/EXPERIENCE TO INCLUDE BUT ARE NOT LIMITED TO:

• Ability to provide warm, friendly and efficient service
• Must be passionate about operations and working on the floor
• Must be standards driven and detail-orientated
• Excellent communication skills
• Maintain exceptional levels of customer service and evaluate customer service levels with a focus on continuous improvement
• Attention to detail
• Be able to work under pressure whilst also delivering excellent service
• Confident working on your own initiative and also part of a successful team

Perks and Benefits of working at Mount Wolseley Hotel, Spa & Golf Resort

• Very competitive hourly wage
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty including breakfast, lunch & dinner
• Complimentary barista-style coffee
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Refer-a-friend scheme
• Training and development opportunities dedicated to your development
• Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days

COMPANY CULTURE

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

COMPANY BENEFITS

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

RESPONSIBILITIES

Night Porter, under the general guidelines of the Departmental Supervisor/Manager, ensure the day-to-day operations are carried out in line with department and Hotel standards. To provide 100% quality service to guests at all times. To carry out duties in accordance with statutory, health and safety requirements.

• To carry out duties to the standards as laid down in the standard of performance manuals.
• To ensure all guests queries are handled promptly and efficiently.
• Take and record all wakeup calls. Ensure that all wakeup calls are performed in a timely manner, following proper procedures.
• To ensure all guest requests are met regarding room allocation i.e. VIPs
• To make follow up calls to guests after check-in to ensure guest satisfaction.
• To comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel.
• To constantly liaise with the housekeeping department to ensure all guest requests are attended to
• To participate in the up-sell program to move guests into suites and higher rated rooms.
• Answer telephones, transfer calls, take messages in line with the standard as set out.
• To set up and clean meeting rooms as required
• To clean all public areas to include toilets
• To clean the exterior gardens including the smoking areas
• Act as a back up to the porters team by assisting customers with any requests or information that they require.
• To ensure that your work area is always maintained in a clean and organised manner.
• To ensure that a proper handover is given from shift to shift
• To book out guests if required ensuring that the situation is handled in line with the agreed hotel procedure and all follow up is undertaken.
• To ensure that we maximize occupancy and rate through the managing of the shift on a day to day basis.
• To assist the Night Manager in implementing and enforcing financial controls throughout the front office.
• To compile any reports as requested by the night manager.
• To ensure that all interfaces are operational at all times.
• To post any charges as is required e.g. news papers, room service, bar and restaurant charge.
• To ensure all banking procedures are followed at all times.