JOB OVERVIEW

We are seeking a dedicated and friendly Night Porter to join our team. The ideal candidate will play a crucial role in ensuring a welcoming and clean environment for our guests. As a Night Porter, you will be responsible for providing exceptional hospitality and guest services, contributing to an outstanding experience for all visitors. You will need a driving licence and be able to move throughout hotel locations through the night. This position requires someone who is proactive, attentive to detail, and possesses excellent communication skills.

REQUIREMENTS

• You will need a driving licence, van can be required.
• Previous experience in hospitality or guest services is preferred.
• Strong communication skills with the ability to engage positively with guests.
• Multilingual abilities are a plus; bilingual candidates are especially encouraged to apply.
• A professional appearance and demeanour that reflects the hotel’s standards.
• Ability to work flexible hours, including weekends and holidays as required.
• A commitment to providing exceptional service in a fast-paced environment.
  Shifts are 5 days a week 10pm until 7am night shift. Days will be discussed. Will include weekends.
  Join our team as a Night Porter and help us create memorable experiences for our guests!
  Job Type: Full-time
  Pay: £15.00 per hour
  Expected hours: No less than 35 per week
  Work Location: In perso

• Greet guests warmly upon arrival and assist with their luggage or belongings.
• Help the housekeeping team by performing laundry and cleaning duties throughout the night. This will include making sure cleaning products and laundry is stocked up in each property.
• Maintain cleanliness and organisation of the lobby, entrance, and public areas.
• Provide information about hotel services and upsell extra rooms or products.
• Assist with phone inquiries, demonstrating excellent phone etiquette.
• Fix maintenance issues to a competent level until maintenance staff are present.
• Monitor the condition of the hotel premises and report any maintenance issues promptly.
• There will be manual handling labour involved as laundry will have to be carried from property to van.