FULL JOB DESCRIPTION

We are looking for a Night Porter to join our friendly team at The Bell Inn, New Forest.

The ideal Night Porter will essentially be:

• Reliable, pro-active professional.
• Previous work history in a similar role.
• Flexible and adaptable with tasks and working hours
• Organised with attention to detail.
• A passion for hospitality and customer/guest service
• A team player who is able to work with minimum supervision
• Experience of food and beverage handling would be beneficial
• Excellent communication skills - orally and written English.

Night Porter responsibilities will include:

• Ensuring the safety and security of every guest and staff member
• Carrying out a regular security check and walks in all areas of the hotel and outer hotel, logging any maintenance issues needed
• Meeting all guest requests/queries/calls in a positive, efficient and friendly manner.
• Assisting in the setting the hotel’s function rooms.
• Carrying out all night audit procedures according to company policy.
• Preparing and serving food and drink from the menu.
• Assisting in the preparation of the breakfast service.
• Being fully aware of all emergency, health & safety procedures.
• Following all guest’s arrival and departure procedures to the letter
• Ensuring all guest wake up calls are delivered as requested.
• Preparing full handovers for the morning teams and notify senior management of any incidents.

Job Type: Full-time
Pay: £12.50-£13.50 per hour
Expected hours: 40 per week

Benefits:

• Discounted or free food
• Free parking

Ability to commute/relocate:

• Lyndhurst: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

• Ensuring the safety and security of every guest and staff member
• Carrying out a regular security check and walks in all areas of the hotel and outer hotel, logging any maintenance issues needed
• Meeting all guest requests/queries/calls in a positive, efficient and friendly manner.
• Assisting in the setting the hotel’s function rooms.
• Carrying out all night audit procedures according to company policy.
• Preparing and serving food and drink from the menu.
• Assisting in the preparation of the breakfast service.
• Being fully aware of all emergency, health & safety procedures.
• Following all guest’s arrival and departure procedures to the letter
• Ensuring all guest wake up calls are delivered as requested.
• Preparing full handovers for the morning teams and notify senior management of any incidents