Night Reception Team Member at Staycity Ltd

City of Edinburgh, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service Delivery, Check In, Check Out, Handling Guest Queries, Complaint Resolution, Payment Processing, Reservation Management, Night Audit Procedures, Reporting, Brand Ambassadorship, Communication, Interpersonal Skills, CCTV Monitoring, Building Access Control

Industry

Hospitality

Description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller. Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of. We’re now hiring a Night Reception Team Member to help shape the Staycity guest journey. Benefits: Paid family leave (>1 year of service) Flexible working patterns Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals Discounted rates for overnight stays for you, your family and friends Refer and earn scheme - earn up to £/€550 Cycle to work scheme- to support a healthy lifestyle and our planet Education Support to help you foster new skills Volunteer days: 2 paid volunteer days per year Support for you and your family when you need it with our Employee Assistance Program (EAP) An extra day off to celebrate your birthday We would love you to have: Previous experience working in a similar property is helpful but not a “must have” as full training will be provided Prior experience using Opera is helpful but not a “must have” as full training will be provided Excellent communication and interpersonal skills are required for this role. What the role includes: Guest service delivery Covering late check in's & late check outs Confidently handling guest queries or complaints Processing payments Manage reservations through Opera and other platforms Overnight linen management CCTV monitoring and control building access to maintain property security alongside security and safety checks across the building Complete night audit procedures and prepare daily reports for management What you can do for us: Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions. Join us and be part of the journey.

Responsibilities

The Night Reception Team Member will be responsible for delivering excellent guest service, covering late check-ins and check-outs, confidently handling guest issues, processing payments, and managing reservations. This role also includes completing night audit procedures and ensuring property security through CCTV monitoring and access control.