JOB TITLE: REMOTE RECEPTIONIST

Location: Office-based role in Stanway, Colchester
Hours: 11:00 PM – 7:15 AM (varied shifts, Monday to Sunday)
We are seeking a reliable and detail-oriented Night Shift Office Assistant to support our hospitality operations during overnight hours. This is a lone-working role, ideal for someone confident working independently in a quiet environment. Shifts vary weekly across Monday to Sunday, with a consistent overnight schedule of 11pm–7:15am.

• Answering phones and responding to guest queries via email, WhatsApp, and OTAs (e.g. Booking.com, Expedia) in a professional and timely manner
• Escalate urgent matters to on-site staff when necessary
• Running audits and compiling reports/data as needed
• Assisting guests with room bookings and handling booking amendments
• Sending invoices and following up on outstanding payments
• Organising emergency maintenance (plumbers, electricians, etc.)
• Completing administrative tasks as directed by team members, managers, and company owners
• Office upkeep, including cleaning and shredding confidential documents
• Make reservations and take payments securely and accurately
• Ensure accuracy and consistency in communication and data entry
• Handle sensitive information with discretion and in line with GDPR and organisational policies.
• Operate office systems, including email, calendar and telephone systems.
• Assist in other ad-hoc duties as required