AG Hotels Group is a fast-growing UK hospitality company focused on delivering excellent guest experiences.
We are looking for Night Receptionist for our soon to be acquired hotel in Cardiff.

REQUIREMENTS:

• Previous Front Office/Reception/Customer Service experience preferred (hotel night experience is an advantage).
• Excellent communication and interpersonal skills.
• Ability to work independently and remain calm under pressure.
• Attention to detail with a proactive and problem-solving approach.
• Knowledge of PMS is preferred but not essential.
• Flexibility to work nights, including weekends and public holidays.
• Right to work in the UK.
  Job Types: Full-time, Part-time
  Pay: £12.85 per hour
  Expected hours: 24 – 40 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule:

• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Application question(s):

• Which PMS system have you used in your previous hotel roles?
• How many years of experience do you have in hotel industry?

Work Location: In perso

• Greet all guests warmly upon arrival and departure.
• Handle check-ins, check-outs, and guest queries efficiently and professionally during night shifts.
• Handle cash and credit card transactions accurately
• Perform nightly audit procedures as required, including reconciling daily revenue and preparing reports.
• Assist with reservations and handle telephone/email inquiries promptly and courteously.
• Monitor the security of the hotel during the night, ensuring health, safety, and emergency procedures are followed.
• Handle and resolve guest complaints effectively, escalating issues when necessary.
• Ensure the reception and public areas remain clean and presentable.
• Support colleagues across departments to deliver seamless guest experiences.