You take care of customers whose arrival, departure or reservation takes place late or during the night. You must also: - Validate billing - Draw up the day’s statistics and accounts report for the director - Prepare the documents required for the morning team.

• Registers guest reservations
• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests’ permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department’s quantitative targets by carrying out sales initiatives
• Welcomes guests as soon as they arrive with great care and attention
• Helps encourage customer loyalty by building friendly, personalised relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests’ needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Has an impeccable attitude which conveys the image of the brand and hotel

You might have to pour a pint, or prepare a quick meal and you take pride in delivering excellent service and presentation. You must be flexible to work including weekends and bank holidays.
In return we offer a competitive wage (£12.21 per hour) with staff meals, uniform, hotel and partner discounts worldwide… and the opportunity to work with a great team with the best hotel operator worldwide- Accor Hotels.
*Only applicants who can work freely and unrestricted in the UK will be considered
Job Type: Full-time
Pay: £12.21 per hour

Benefits:

• Discounted or free food
• Free parking

Work Location: In perso

Please refer the Job description for details