At IconInc, we’re redefining student accommodation with style, energy, and a forward-thinking approach. With vibrant locations in Lincoln, Leeds, and Liverpool, we offer more than just a place to stay – we provide an experience. Now, we’re looking for a dynamic Night Concierge to join our team at Gravity in Lincoln.

ABOUT THE ROLE

As a Night Concierge, you’ll be the heartbeat of our Lincoln site during the night. This role is perfect for someone ready to elevate their career in customer service and gain hands-on experience in lettings and sales. Every night brings new challenges, from assisting tenants with their needs to ensuring the building’s security, managing stock, and handling administrative tasks.

WHAT YOU’LL DO:

Be the Go-To Person: Handle tenant inquiries and ensure they have a seamless experience throughout their stay.
Keep Things Secure: Monitor building security, including CCTV, and address any concerns that arise.
Stock Wizardry: Manage and rotate stock, ensuring everything is always well-supplied.
Pantry Pro: Oversee the pantry facilities and set up breakfast, maintaining impeccable presentation.
Maintenance Maestro: Address any maintenance issues that crop up during the night.
Admin Expert: Stay on top of administrative tasks, ensuring everything runs smoothly.
Clean & Tidy: Help maintain the cleanliness of the building to our high standards.
What You Bring:
A Passion for People: Excellent customer service is your mantra.
Self-Starter: You’re comfortable working independently and making decisions.
Tech-Savvy: Strong IT skills are a must.
Numbers Know-How: Basic financial knowledge will serve you well.
Detail-Oriented: You’ve got a keen eye for the little things that make a big difference.
Experience: Previous experience in guest relations, hotel roles, or a similar environment is essential.