THE ROLE

IconInc is a luxury student accommodation provider with presence in Leeds, Liverpool and Lincoln. We have an exciting opportunity for a Night Concierge to join The Edge in Leeds. This casual position is generally rostered in for every Wednesday and Thursday night from 7pm to 7am. It is well suited to an individual that is looking to advance their career in customer service, customer engagement and gain experience in lettings, sales, and 5-star customer service. There will be opportunity to work additional shifts if individuals want to.

ABOUT THE ROLE

As a Night Concierge, you’ll be the heartbeat of our Lincoln site during the night. This role is perfect for someone ready to elevate their career in customer service and gain hands-on experience in lettings and sales. Every night brings new challenges, from assisting tenants with their needs to ensuring the building’s security, managing stock, and handling administrative tasks.

WHAT YOU’LL DO:

• Be the Go-To Person: Handle tenant inquiries and ensure they have a seamless experience throughout their stay.
• Keep Things Secure: Monitor building security, including CCTV, and address any concerns that arise.
• Stock Wizardry: Manage and rotate stock, ensuring everything is always well-supplied.
• Pantry Pro: Oversee the pantry facilities and set up breakfast, maintaining impeccable presentation.
• Maintenance Maestro: Address any maintenance issues that crop up during the night.
• Admin Expert: Stay on top of administrative tasks, ensuring everything runs smoothly.
• Clean & Tidy: Help maintain the cleanliness of the building to our high standards.
• What You Bring:
• A Passion for People: Excellent customer service is your mantra.
• Self-Starter: You’re comfortable working independently and making decisions.
• Tech-Savvy: Strong IT skills are a must.
• Numbers Know-How: Basic financial knowledge will serve you well.
• Detail-Oriented: You’ve got a keen eye for the little things that make a big difference.
• Experience: Previous experience in guest relations, hotel roles, or a similar environment is essential.