• Objectives and tasks
  · Welcoming guests upon their arrival at The Dominican. As a member of our dynamic and friendly Front Desk team you are the first point of contact, and the one to leave a good first impression
  · Performing check-ins and check-outs, according to the systems put in place
  · Helping guests with their luggage, escorting them to their rooms and assisting with directions to your favourite things to see in Brussels
  · Performing the Night Audit:
  · Closing out the remaining invoices for the day
  · Verifying that all payments have been done correctly
  · Preparing the arrivals for the following day
  · Prepare rebate reports
  · Ensuring all information for each day is saved and readily available
  · Answering calls, and assisting with the requests following procedures put in place
  · Follow-up on reservation requests
  · Assisting guests post-stay with requests such as invoices, lost & found or loyalty program rewards
  · Maintaining tidiness in the Lobby and Front Office
  · Have a keen problem-solving mind in order to efficiently remedy any problems you may encounter, and inform relevant departments if needed
  · Utilize Opera and GoTickin in order to communicate with the Technical and Housekeeping departments if needed
  · Answering queries and requests received via email
  · Handling complaints, if they arise, in a professional way
  · Keep up to date with events in the city in order to ensure that our guests see the most out of Brussels during their stay
  · Perform Night Room Service
  · Be familiar with emergency protocols, and perform security tours
  · Ensure that the company philosophy and procedures are followed.

QUALIFICATIONS & REQUIREMENTS

• Diplomatic
• Analytical
• Structured
• Multilingual (bilingual NL/FR, NL/ENG or FR/ENG is a must)
• Having perfect writing and speaking skills
• Having an eye for detail

Please refer the Job description for details