Marlin operates a collection of lifestyle hotels, aparthotels & serviced apartments across the capital cities of London and Dublin. We are now looking for a Night Receptionist to join our Front of House team in our Waterloo Aparthotel. We’re looking for our Night Receptionist to deliver consistent service excellence for our guests and oversee the operation overnight.
Night Receptionists take responsibility for the operation. It’s a diverse and varied role that requires the successful candidate to be adaptable and have a positive approach to their role.

THE COMPANY

Marlin is an owner-operated provider of serviced apartments, aparthotels and, most recently, hotels in the cities of London & Dublin. We have over 1200 bedrooms in our portfolio & plan to grow in the future.
Here at Marlin, we take time in seeking out individuals to join our team. We search for individuals who have an amazing outlook on life, with a real Can Do attitude, who genuinely enjoy helping and supporting others.

KEY RESPONSIBILITIES:

Our Night Receptionist will be a natural people person and will be able to create positive experiences for their guests. Their typical duties include:

• Performs guest service duties engaging with the guests to assist them during their stay
• Maintains consistent presence in the lobby and all hotel public areas
• Handles all aspects of guest arrivals, check-in and departure, and maintains upkeep and appearance of hotel lobby and entrance
• Makes reservations, when necessary, in accordance with hotels yield management practices
• Maximises occupancy and ensures rate availability
• Runs and takes accountability for the night audit
• Seeks opportunities to improve the guest experience by seeking feedback and developing strategies to improve department and hotel services

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Commitment to delivering a high level of customer service
• Excellent personal presentation standards
• Ability to work on your own and as part of a team
• Autonomy to make logical decisions
• Competent level of IT proficienc