JOB SUMMARY

We are seeking a friendly and professional Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills and the ability to manage multiple tasks efficiently in a fast-paced environment. A background in hospitality or hotel experience is highly desirable.

REQUIREMENTS

• Previous experience in a receptionist or similar role within the hospitality industry is preferred
• Bilingual or multilingual abilities are an advantage, enabling effective communication with a diverse range of guests
• Strong phone etiquette and interpersonal skills to create positive interactions with guests and colleagues
• Excellent organisational skills with the ability to multitask effectively in a busy environment
• Proficient in using office equipment and computer systems for booking management and communication purposes
• A friendly disposition with a passion for providing outstanding guest services
  Job Types: Full-time, Part-time
  Pay: £14.00-£15.00 per hour
  Expected hours: 40 per week
  Work Location: In perso

• Greet guests upon arrival with a warm and welcoming attitude
• Manage phone calls, ensuring proper phone etiquette while directing inquiries to the appropriate departments
• Assist guests with check-in and check-out processes, providing information about hotel services and local attractions
• Handle guest requests and complaints promptly and professionally, ensuring satisfaction
• Maintain an organised reception area, including managing bookings and reservations
• Collaborate with other departments to ensure seamless guest experiences
• Provide multilingual support to cater to diverse clientele, enhancing guest services