We are looking for an experienced Night Receptionist/ Porter to join our team at Hope Street Hotel.
Situated in the thriving Georgian quarter of Liverpool, we are a privately owned, award winning hotel with a 2 AA Rosette restaurant, The London Carriage Works. A recent expansion has taken the hotel to 151 bedrooms and suites (Best UK City Hotel – the Sunday Times 2020) extensive luxury spa, a second hotel restaurant - 1931 and eight first-class private dining, conference and events spaces including a cinema.

YOUR SKILLS AND EXPERIENCE AS NIGHT RECEPTIONIST/PORTER

• Confident, self-motivated, team worker.
• Positive, can-do attitude, service with a smile.
• Exceptional communication and interpersonal skills.
• Capable of prioritising workload, delegation of tasks, and able to work in a tidy and organised manner.
  The position requires the holder to work consistently with the nights team to raise standards and maintain customer satisfaction. A passion for customer service is essential to ensure that every guest and visitor receives a personal service that is consistent and in line with Hope Street Hotel’s standards.
  Job Types: Part-time, Permanent
  Pay: £12.75 per hour
  Work Location: In perso

• General housekeeping duties of all public areas.
• Assisting with 24 hour room service menu.
• Late hotel arrivals or early check ins.
• Making note of any complaints or issues and reporting back to the night manager.
• Ensure corridors are kept clear of any trays.
• Assist with health and safety duties throughout the hotel including security walks