Night Room Service at Accor

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Food and beverage service, Restaurant operations, HACCP compliance, Inventory management, Teamwork, Communication, Cleaning, Safety compliance

Industry

Hospitality

Description

Company Description "Why work for Pullman London St Pancras? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS". Job Description Main responsibilities Customer relations • Provides a friendly and personalised welcome for guests • Offers attentive service and adapts to any constraints guests may have • Heeds any remarks made by guests and ensures follow-up • Establishes good relations with guests, offering advice and fostering customer loyalty Professional techniques / Production • Completes the following tasks: - prepares the point of sale and preparation areas - welcomes guests and provides waiter service - cleans and tidies the restaurant and preparation areas after closing • Before every work shift, finds out about dish composition and any shortages • Organises his/her shift and help the bar team to close down the bar • Ensures the equipment used remains in good condition • Set up the restaurant for breakfast making sure the breakfast buffet is fully set up with all items • Ensure all the service trays are collected from the hotel floors and complete regular floor walks Team management and cross-departmental responsibilities Communicates and cooperates closely with the other departments (kitchens, bars, lobby, banquet etc) Commercial / Sales • Is attentive to and respects guests' needs • Helps increase customer loyalty through quality of service • Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms • Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel's services and latest offers Management and administration • Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel • Helps manage crockery and appliances by avoiding breakages • May be asked to help with inventories Hygiene / Personal safety / Environment • Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations • Respects the instructions and safety guidelines for the equipment used • Applies the hotel's security regulations (in case of fire etc) • Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) Additional Information Attractive salary Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK Pension Scheme: Secure your future with our contributory pension plan Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide Complimentary Meals: Free meals provided whilst on duty Wellness Perks: Free access to the hotel gym Employee Assistance Programme: Confidential support available 24/7 Annual Leave: Up to 33 days of annual leave per year (including public holidays) Salary: Competitive Salary plus 10% annual bonus The successful candidate must already have eligibility to work in the UK. Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The role involves providing friendly and attentive service to guests while maintaining restaurant and preparation areas. Responsibilities also include assisting with breakfast setup, collecting service trays from hotel floors, and ensuring compliance with hygiene and safety regulations.