JOB SUMMARY

We are seeking a dedicated and experienced Senior professional to join our dynamic team. The ideal candidate will possess strong communication skills and a keen ability to analyse data, ensuring effective operations and customer satisfaction. This role requires proficiency in data entry, with a preference for multilingual candidates who can engage with a diverse clientele.

QUALIFICATIONS

• Proven experience in a similar role, demonstrating strong data entry skills.
• Bilingual or multilingual proficiency, particularly in Spanish and English, is highly desirable.
• Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
• Strong analytical skills with the ability to interpret data effectively.
• A proactive approach to upselling and enhancing customer experiences.
• Ability to work collaboratively within a team environment while maintaining individual accountability. We invite qualified candidates who are passionate about delivering exceptional service to apply for this exciting opportunity within our organisation.
  Job Types: Full-time, Permanent
  Work Location: In perso

• Perform accurate data entry and maintain up-to-date records.
• Communicate effectively with clients in both English and Spanish, providing exceptional customer service.
• Demonstrate excellent phone etiquette while handling inquiries and resolving issues.
• Conduct thorough analysis of customer needs and preferences to enhance service delivery.
• Engage in upselling opportunities to maximise client satisfaction and company revenue.
• Collaborate with team members to ensure seamless operations and support organisational goals.