JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a strong ability to effectively engage with customers. This role involves providing exceptional service, assisting customers with inquiries, and ensuring a positive experience with our brand.
Working hours- Monday- Thursday 9pm-6am
Training will be provided.

EXPERIENCE

• Proven experience in a customer service role is preferred.
• Strong communication skills in both English and Spanish; additional languages are an advantage.
• Familiarity with data entry processes and basic computer skills.
• Excellent analytical skills to assess customer needs effectively.
• A positive attitude and the ability to work well under pressure in a fast-paced environment. If you are passionate about delivering outstanding customer service and thrive in a collaborative setting, we encourage you to apply for this exciting opportunity.
  Please apply today if you are looking for a long term commitment.
  Job Types: Full-time, Permanent
  Pay: £12.21-£12.91 per hour
  Expected hours: 32 per week

Benefits:

• Company pension
• On-site parking
• Referral programme

Work Location: In perso

• Respond promptly to customer inquiries via phone, email, or chat, ensuring a high standard of phone etiquette.
• Assist customers with product information, order status, and troubleshooting issues.
• Identify opportunities for upselling products or services based on customer needs.
• Analyse customer feedback and provide insights to improve service delivery.
• Maintain a professional and courteous demeanour in all interactions.