Night Shift Desktop Support at Teksystems Global Services LLC

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

25.0

Posted On

15 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Troubleshooting, Windows 11, Citrix, VDI, Imaging, Configuration, Networking, Documentation, Inventory Management, Problem Solving, Organizational Skills, Communication Skills, Cable Management, Ergonomics

Industry

IT Services and IT Consulting

Description

Position Overview The Desktop Support Technician will provide hands-on technical support and deployment services for end-user computing environments across multiple private practice locations. This role involves managing hardware and software inventory, imaging and configuring workstations, and ensuring smooth rollouts of new technology. The ideal candidate will have strong troubleshooting skills, excellent customer service, and experience with Windows 11 upgrades and Citrix/VDI environments. Key Responsibilities Maintain accurate and detailed inventory of all hardware and software deployed across private practices. Provide on-site and remote support for end users, including installation and configuration of hardware, software, and networking components. Image and configure workstations, validate application functionality, and ensure compliance with organizational standards. Deploy workstation setups with attention to cable management and ergonomic best practices. Assist or lead site deployments for end-user hardware rollouts, ensuring minimal disruption to business operations. Perform Windows 11 upgrades and validate compatibility with existing applications and workflows. Troubleshoot and resolve technical issues related to desktops, laptops, peripherals, and network connectivity. Document processes, configurations, and resolutions in the IT knowledge base. Collaborate with IT teams to support Citrix and VDI environments for application delivery. Required Skills & Qualifications Excellent listening, questioning, and customer service skills. Strong problem-solving and logical thinking abilities; able to quickly learn and apply new technical concepts. Ability to remain calm, tactful, and effective under pressure or during high-priority incidents. Strong organizational skills with the ability to manage time and balance multiple priorities effectively. Clear and professional verbal and written communication skills, including the ability to explain technical concepts to non-technical users. Understanding of applications running in Citrix environments and virtual desktop infrastructure (VDI). Preferred Qualifications Experience with Windows 11 imaging and deployment tools. Familiarity with IT asset management systems and ticketing platforms (ServiceNow, Jira, etc.). Knowledge of networking fundamentals and peripheral device troubleshooting. Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or similar are a plus. Job Type & Location This is a Contract position based out of New York, NY. Pay and Benefits The pay range for this position is $24.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New York,NY. Application Deadline This position is anticipated to close on Nov 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Desktop Support Technician will provide hands-on technical support and deployment services for end-user computing environments. This includes managing hardware and software inventory, imaging and configuring workstations, and ensuring smooth rollouts of new technology.