Night Shift Supervisor

at  Steele Hotels

Founded in 1970, Steele Hotels is an independent hotel operator based out of Newfoundland and Labrador, Canada. With origins in Gander, NL, the company has grown to include locations in St. John’s, NL, Corner Brook, NL, and Fredericton, NB. Our culture’s values are embedded in maintaining a work-life balance, strong work ethics, great customer service, and the growth of our employees and the company.
Steele Hotels is looking for an experienced Night Shift Supervisor at our JAG Hotel in St. John’s, NL.

QUALIFICATIONS, SKILLS & ATTRIBUTES:

· Must have a minimum of 5 years experience in a supervisory role
· Must have experience in handling cash and problem-solving financial errors
· Must have business management skills and be proficient in MS Excel
· Hotel experience is an asset
· Must be personable and provide superior quality customer service
· Must have excellent communication and leadership skills, particularly resolving guest complaints or issues that may require security’s assistance
· Must have a calm presence and handle difficult situations with tact and ease
· Ensure maximum productivity of staff working overnight
· Provide example-based leadership while fostering a compassionate and collaborative work environment

· Responsible for managing the hotel’s operation and staffing during night shift hours
· Ensure that all guest areas and public areas are cleaned and maintained to the highest standards
· Address any guest concerns or requests in a timely and professional manner
· Monitor staff performance and help to ensure smooth shift transitions at the start and end of night shifts
· Co-ordinate with the Food & Beverage Outlet Supervisor to ensure all outlets are closed down, locked and clean for morning openings
· Ensure meeting rooms are set up and ready for next day conferences and events
· Co-ordinate with the Security Supervisor to ensure coverage for the hotel, and events, as needed
· Co-ordinate with the Banquet Captain to oversee overnight banquet setups, as needed
· Co-ordinate with the Housekeeping Manager to ensure overall building cleanliness and staffing levels for overnight shifts
· Co-ordinate with the Front Desk Manager for any items needing to be completed overnight from a guest services perspective
· Perform front desk duties when required
· Confirm all outlets and guest services desk are balanced and the day shift is closed properly
· Perform night audit when required
· Send nightly financial reports to the General Manager and Head Office
· Responsible for cash and accounting processes such as monitoring the float on the overnight shift
· Serve as the emergency contact for all building operations during the night shift
· Perform other duties as assigned and assist in other areas, particularly during major events or when additional support is needed